Worst Part of Working in Publishing? The Authors, fer Sure

I'm not sure why I read this entire article about Amazon's publishing venture. It doesn't have any information I haven't read a dozen times before. But when I made it to the last page, and this quote, I was glad I'd stuck it out:

Kirshbaum’s rivals predict, perhaps wishfully, that Amazon is about to get an education in the burdens of book publishing. “They will understand there’s a reason publishers exist, and it’s not just to hike up prices,” says Morgan Entreken, the president of Grove/Atlantic. The late-night phone calls from neurotic authors, the frantic edits on awful manuscripts—this is a business that demands more handholding than Amazon generally seems comfortable with. Then again, Amazon can deliver a trampoline or a 20-pack of ramen in 24 hours, so it’s fairly comfortable with complexity.

Not sure whether the part I bolded is meant to be a paraphrase of a sentiment by Entreken, or if it's the opinion of the article's author, Brad Stone.


But 
I 
Just
Love
It.